Browse our most frequently asked questions list below to learn everything you need to know!
A: We are based in West Linn so we can deliver quickly and are accessible if you need us. Our bounce houses and waterslides are newer, offer the latest safety features, and are cleaned and sanitized before every use. Our customer service is second to none – we take great pride in dependability. We will show up when we say we are going to show up.
We hope so! First, you will need to decide what suitable locations are available. Find a relatively flat area on grass, concrete, or asphalt within 100 feet of a standard electrical outlet.
We cannot setup the bounce house on rock/gravel, mulch, sand, mud, tanbark, or anything sharp. Please note that we cannot set up wet units on dirt. The setup area should be sufficient size to fit the inflatable of your choice, including overhead space.
Measurements for each unit are available on each individual product page.
Please measure the setup area prior to reserving your bounce house!
There are no refunds if the unit does not fit at delivery. Keep in mind that our bounce houses are at least 17 feet tall; do not forget to check for overhanging trees, power lines or other obstructions. We also recommend allowing an additional 5 feet of space around the bounce house to give users enough room to enter the unit.
Unfortunately, we cannot deliver and set up our units if stairs are involved. The reason for this is that our units weigh upwards of 450 lbs. Being extremely heavy, it is not doable or safe for our operators to transport units up or down stairs.
A bounce house can be set up in many different places on your property. The surface must be mostly flat and relatively firm – grass, concrete, and asphalt are all acceptable. We will anchor the unit either by driving stakes into the ground or by using sandbags where stakes cannot be used. These units are very heavy to move around. We cannot setup the bounce house on rock/gravel, mulch, sand, mud, tanbark, or anything sharp. Please note that we cannot set up wet units on dirt.
No stairs or steps can be along the pathway to the set-up location without prior arrangements. If the only access to your setup area is over stairs/steps or another obstacle, please contact us prior to placing your order. Failure to make arrangements for stairs/steps or other obstacles prior to arrival may result in the driver’s inability to safely deliver and setup the unit. There are no refunds if the driver is unable to safely setup the unit due to lack of safe access to the setup area.
Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.
The earlier you can make your reservation the better your chance of getting the date and inflatable you want. We appreciate as much advance notice as possible, but we will always work with you even if it is a last-minute request.
Yes! We will take care of everything for you. We deliver, setup, clean and sanitize and pickup the unit.
Yes. You will need to clear all debris from the setup area and the path to it. This includes any sharp objects, toys, lawn furniture, sticks, large and/or sharp rocks, hoses, sprinklers, lawn decorations and pet feces.
Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!
Yes, if they’re used properly. Our own children use these units and safety is our highest priority. Our Bounce Houses are constructed to be as safe as possible. As with any activity involving small children, an adult should always supervise the activity. This will help to ensure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the Bounce House. All our Bounce houses have finger-safe netting on all four sides to allow for great visibility and air circulation. The bounce house is always either staked into the ground or secured with heavy sandbags.
Our Bounce House rentals, inflatables, and waterslides can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Bounce houses that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.
Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present.
Our drivers use a heavy-duty dolly to move the inflatables from the truck to the setup area and back. The inflatables weigh between 350-500 lbs. when dry and are rolled up to stand between 5-6 feet tall. This means the inflatables CANNOT be lifted over obstacles of any kind. The driver requires a clear 3-foot (36″) relatively flat path to the setup area, free of obstructions and stairs.
First our driver will call or text when they are 15-30 minutes from arrival. The driver will deliver and set up the unit during a prearranged delivery window. The average delivery takes about 30-45 minutes. Please ensure that a clear path to the setup area is available and the setup area is clear of debris prior to the driver’s arrival. Before and during setup the driver will discuss placement options for the unit. Once the unit is setup and secured, the driver will clean and sanitize the unit. We also perform a safety check of the unit while on site. We make sure to clean and inspect our bounce houses on site so our customers can have the peace of mind knowing that the bounce house is clean and safe for their guests. We use a non-toxic biodegradable all-purpose cleaner to clean the bounce house, followed by a purely botanical disinfectant spray. We take pride in providing the cleanest and safest products possible and to ensure that we can provide a safe and fun inflatable for your children to enjoy while still following guidelines to prevent the spread of COVID-19.
Once the bounce house is cleaned and inspected, the driver will go over the Safety Rules, instructions on proper operation of the unit and the rental contract. All balances must be paid in full before the time of delivery. The driver will confirm a pickup window and then it is party time!
After the party, the driver will call or text 15-30 minutes prior to arrival. The driver will inspect the unit before deflating and rolling it up. No need for you to lift a finger, we will load up all rented equipment and be out of your way in about 30-45 minutes.
Yes, provided there is enough side and ceiling clearance for the bounce house. Gyms, large halls, or auditoriums work best for setting up a bounce house indoors. Generally, residential homes do not have sufficient space for commercial inflatables.
A one or two day rental of a bounce house will not damage the grass. Please DO NOT cut your grass a minimum of 2 days before your event. This may lead to excessive grass clippings are in the inflatable at pickup.
Before your rental date you will receive our full guidelines for safe operation. But generally speaking, no food or drink, no shoes, no sharp objects, no visible metal zippers, no wresting/roughhousing, no hanging on the netting, no flips, NO SILLY STRING and NO SAND. If you’re unsure about any aspects of using the inflatable, please ask. Our drivers will happily provide a safety overview at delivery upon request.
We accept cash, Venmo, PayPal, and debit and credit cards for deposits and for payment prior to your event. The entire balance must be paid by the time of delivery.
Still have questions?
Feel free to use our Contact Form to reach out to us anytime.